Prescription Herbal Cream

HOW TO ORDER

Your prescriptions are listed in your store account. View my prescriptions.

1. Open My Prescriptions and find the cream you need. You can filter the list by Awaiting Payment (ready to pay for), Active (paid or completed, and usually reorderable), Ending Soon (due to expire within about 14 days) and Expired.
2. Choose Add to Cart on the prescription card. Some prescriptions let you choose a size at this point. Pick the size your practitioner recommended unless they have advised otherwise.
3. Check out when you are ready. Your order is then prepared by the dispensary, and the status on My Prescriptions may show as paid or being prepared while it is fulfilled.

If a prescription is missing from the list, use the “Don’t see your Prescription, click here” option on the My Prescriptions page and order it using the details from your label.

Please follow any directions or notes on your prescription label.

EXPIRY DATES AND RENEWALS

Most prescriptions have an end date, and you can order and reorder freely until that date.

• Before the end date: use Add to Cart as shown on the prescription card.
• Ending soon: shown when less than about 14 days remain. Plan a reorder, or speak to your practitioner if you may need more.
• Expired: once the end date has passed you cannot reorder as before. Use Request Repeat so your practitioner can review and renew if appropriate.
• Ongoing prescriptions: some prescriptions are marked as ongoing, with no fixed end date. These do not expire in the same way and can usually be reordered while they remain active.

A repeat request is reviewed by your practitioner. It is not an automatic reorder. If your symptoms or other medications have changed, please tell them in the request note.

DISPENSING AND DELIVERY

Your order will be matched to the personal prescription that your herbalist has approved for you. This service is only for patients of a registered Napiers the Herbalist practitioner.

Please note our dispensary requires a minimum of 2 working days notice for all prescription orders to be made up, as these items are bespoke.

QUESTIONS AND SUPPORT

• Treatment or dosage questions: contact your herbal practitioner, who knows your case history.
• Order, delivery or payment questions: contact the dispensary fulfilling your order.
• Medication changes: tell your practitioner straight away if your prescribed medicines change.